Last Updated: November 13, 2025
Reliable Restoration (“we,” “us,” or “our”) operates the website choosereliable.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use the Site and when you engage with our services in Georgia and Northwest Georgia. By using the Site or our services, you agree to the practices described below.
Information We Collect
When you submit a form, request an estimate, contact us via phone, email, or online chat, or otherwise interact with us, we may collect personal information such as:
- Your name
- Email address
- Phone number
- Service address or property address
- Type of service you are interested in (e.g., water damage, fire, mold, etc.)
- Any additional information you choose to provide about your project or property
When you visit the Site, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system (desktop, mobile, tablet)
- Pages viewed on the Site and time spent
- Referring/exit pages and links clicked
- Date and time of your visit
- Cookies and similar tracking technologies
We use cookies, web beacons, pixel tags, and similar technologies to recognize your device, remember preferences, analyze usage, and support our online marketing and advertising efforts. You may set your browser to refuse cookies or alert you when cookies are being sent, but please note that some parts of the Site may not function properly without cookies.
How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and maintain our Site and services, including inspections, estimates, restoration, remediation, and reconstruction work.
- To respond to your inquiries, schedule service calls, follow up on your requests, and coordinate with insurance providers.
- To send you administrative information such as confirmations, service updates, billing, and other notices.
- To improve our Site, service offerings, and customer experience.
- To monitor and analyze usage and trends of our Site and services.
- To send promotional materials or marketing communications, where permitted by law (you may opt out of these).
- To detect, prevent, and address fraud, security issues, or technical problems.
- To comply with applicable laws, regulations, legal processes, and protect our or our clients’ rights, property, or safety.
How We Share Your Information
We will not sell, rent, or lease your personal information to third parties. Information may be disclosed under the following circumstances:
We may share your information with third-party service providers that perform functions on our behalf (such as hosting, IT support, analytics, email delivery, marketing, and insurance coordination). These providers are contractually obligated to only use or disclose your information as permitted by us and for the purposes we specify.
If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction.
We may disclose your information when required by law (e.g., pursuant to a subpoena or government request) or when we believe in good faith that disclosure is necessary to enforce our rights, protect our clients, prevent fraud, or respond to an emergency.
We may share your information with other parties when you have given us explicit permission to do so.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, insurance, or reporting requirements. When the information is no longer needed, we will securely destroy or anonymize it.
Security
We implement commercially reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Your Choices
You have the right to:
- Opt out of receiving promotional communications by following the instructions in those communications.
- Set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly without cookies.
- Request access to, correction of, or deletion of your personal information by contacting us at Info@ChooseReliable.com.
Jurisdiction
This Privacy Policy is governed by the laws of the State of Georgia. Any disputes arising from this Privacy Policy or your use of the Site shall be resolved exclusively in the courts located in Georgia.
Compliance with Georgia and Federal Law
Reliable Restoration is based in Georgia and operates exclusively within the state. We are committed to complying with applicable Georgia laws regarding online business practices and consumer protection. As part of this commitment, we will clearly and conspicuously disclose our true and correct company name, physical address, telephone number, and email address in locations on the Site that are readily accessible to consumers, such as the homepage, “About Us,” or “Contact Us” pages.
Although Georgia law does not impose a general statutory duty on all businesses to safeguard personal information, Georgia’s data protection and identity theft laws emphasize the importance of protecting personal information and notifying individuals in the event of certain types of data breaches. Consistent with this framework, we maintain reasonable measures designed to help protect personal information from unauthorized access, use, or disclosure and to reduce the risk of identity theft and misuse. Where required, we will provide timely notice to affected individuals and/or regulators in the event of a qualifying data breach.
In addition, we comply with applicable federal privacy and data security laws that may govern the handling of consumer information, including sector-specific requirements that apply to certain financial or insurance-related activities. Where federal law provides greater protection for consumers than state law, we strive to meet those higher standards.
Our privacy practices, including our data collection, use, protection, and breach-notification procedures, are intended to align with these state and federal obligations while promoting transparency and trust with the individuals we serve.
Children’s Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take reasonable steps to delete that information as soon as possible. If you believe a child under 13 has provided us with personal information, please contact us using the information below.
Third-Party Links and Services
The Site may contain links to third-party websites, services, or applications that are not owned or controlled by us (including, for example, insurance carriers, review platforms, or social media sites). We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit or services you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after any changes to this Privacy Policy will signify your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:
Reliable Restoration, LLC
2900 Jones Mill Rd.
Peachtree Corners, GA 30071
(678) 325-1633
